Shipping Policy

Key Information:

Order Cut-Off Time: 16:00 GMT
Order Processing: 1-2 working days (Monday - Friday)
Delivery Time: 1-2 working days (Monday - Friday)
Free Delivery: Applies to all orders within the United Kingdom

Delivery Process
Once you have completed your order, we will send you an email confirming that we have received it and are starting to process it. This process usually takes 1-2 working days (Monday - Friday). Once we have shipped your order, you will receive another email with tracking information. Delivery usually takes place within the next 1-2 working days (Monday - Friday). Shipping is free for all orders delivered within the United Kingdom.

Delays
If your order has not arrived even after the usual processing and delivery time has elapsed, there is no need to worry. We ask for your patience and recommend that you wait up to 3 business days (Monday to Friday) before contacting us. If the shipment still does not arrive, please email us at hello@whatsizeonline.com and we will be happy to look into the situation.

Cancellations
If you wish to cancel your order, please contact us as soon as possible at hello@whatsizeonline.com. Unfortunately, orders that have already been processed or shipped cannot be canceled, but they can be returned after delivery.

Damaged or Incorrect Items
If, in exceptional circumstances, you receive a damaged or incorrect product, we apologize for the inconvenience. Please take photos of the problem and send them to hello@whatsizeonline.com. Once we receive them, we will review your case as quickly as possible and take care of the issue.

Business Information
Whatsize Online is operated by Whatsize Enterprise LTD, a company registered in the United Kingdom.

Address:
Unit C1 Armston Farm
Broughton Road
Leicester Leicestershire LE9 1RD
United Kingdom

DUNS: 230754416
Company Number: 14956498
VAT Number: GB154005743

Customer Services Hours:
Monday - Friday, 9:00 - 17:00 GMT

Email: hello@whatsizeonline.com
Phone Number: +447441477432