Privacy Policy

Section 1 – How We Use Your Personal Information

When you make a purchase through our online store, we collect the personal details you provide—such as your full name, shipping address, and email address—as part of the order fulfillment process. Furthermore, as you navigate through our website, your device’s IP address is automatically collected. This allows us to gain insights into the type of browser and operating system you’re using, helping us tailor and enhance your browsing experience.

If you opt in, we may also use your email address to send you updates about our store, including new product launches, special offers, and other relevant news.

Section 2 – Your Consent

How do you give consent?

By submitting personal information to complete a transaction—whether it's verifying your payment method, placing an order, arranging delivery, or initiating a return—you are giving us permission to use that data solely for the purpose of fulfilling your request.

If we intend to use your information for any other reason, such as promotional communication, we will either ask for your explicit consent or offer you a clear way to opt out.

How can you withdraw consent?

If you change your mind after registering or making a purchase, you can revoke your consent at any time. Simply contact us at hello@whatsizeonline.com, and we will stop collecting, using, or sharing your personal data moving forward.

Section 3 – Disclosure of Information

Your personal information may be shared if we are legally obligated to do so, or in cases where our Terms of Service have been violated. This ensures compliance with legal obligations and protects the integrity of our platform.

Section 4 – Shopify Hosting & Payment Security

Our store is powered by Shopify Inc., which provides the e-commerce infrastructure that enables us to offer products and services online.

Your data is securely stored within Shopify’s protected databases and servers, safeguarded by firewalls and other security measures.

Payment Processing:

If you choose a direct payment method at checkout, your credit card details are securely handled by Shopify and encrypted according to the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is retained only as long as necessary to complete the purchase and is deleted once the process is finalized.

These PCI-DSS standards ensure that your payment information is processed safely, both by our store and any associated service providers.

For more details, please refer to Shopify’s Terms of Service and Privacy Policy.

Section 5 – Third-Party Services

We work with third-party providers to deliver various services, such as payment processing and logistics. These partners only access your data to the extent necessary to perform their duties.

However, some providers—especially payment gateways—have their own privacy policies regarding the data we share with them. We strongly recommend reviewing their policies to understand how your information is handled.

Please note that some of these providers may operate in jurisdictions different from yours or ours. If you engage in a transaction involving such providers, your data may be subject to the laws of the country where the provider or its data centers are located.

Once you leave our website or are redirected to a third-party platform, this Privacy Policy and our Terms of Service no longer apply.

External Links & Analytics

Our website may contain links that lead you to other sites. We do not oversee or control how external websites handle personal data, so we recommend reviewing their privacy policies to understand how your information may be used.

We also use Google Analytics to monitor traffic and understand how visitors interact with our site, helping us improve user experience and optimize content.

Section 6 – Data Security

We take your privacy seriously and implement industry-standard safeguards to protect your personal data from unauthorized access, misuse, or loss.

When you enter sensitive information, such as credit card details, it is encrypted using SSL (Secure Socket Layer) technology and stored with AES-256 encryption. While no method of online transmission or storage is entirely foolproof, we adhere to PCI-DSS standards and other best practices to keep your data secure.

Section 7 – Cookies

Our website uses cookies to enhance your browsing experience. These small data files help us remember your preferences, analyze site usage, and tailor content and advertising to your interests.

For detailed information about the cookies used by Shopify, visit: https://www.shopify.com/legal/cookies

We may also allow third-party services to use cookies on our site to improve personalization and advertising across platforms.

Managing Cookies:

Most browsers accept cookies by default, but you can adjust your settings to block or delete them. Keep in mind that disabling cookies may affect the functionality of our website and limit your access to certain features.

You can also manage your cookie preferences via the cookie banner that appears when you first visit our site.

Section 8 – Updates to This Privacy Policy

We reserve the right to amend this privacy policy at any time. All changes will take effect as soon as they are published on our website. We encourage you to review this page periodically to stay informed about how we handle your data.

If we make significant changes, we will notify you here so you understand what data we collect, how we use it, and under what circumstances we may share it.

If our company is merged or acquired, your personal data may be transferred to the new entity in order to maintain uninterrupted service provision.

Business Information
Whatsize Online is operated by Whatsize Enterprise LTD, a company registered in the United Kingdom.

Address:
Unit C1 Armston Farm
Broughton Road
Leicester Leicestershire LE9 1RD
United Kingdom

DUNS: 230754416
Company Number: 14956498
VAT Number: GB154005743

Customer Services Hours:
Monday - Friday, 9:00 - 17:00 GMT

Email: hello@whatsizeonline.com
Phone Number: +447441477432